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Auspost Customer Care

CityMelbourne
Contact Number+61388479045
Email AddressN/A
Head OfficeAustralia Post,111 Bourke St,Melbourne Vic 3000

Main Website Link:https://auspost.com.au/

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Australia Post Express Tracking

This organization fills in as a foundation in the Australian people group, encouraging associations among individuals and connecting them to the more extensive world. With a solid social reason and faithful responsibility, it centres around setting out significant open doors for each Australian. Its nearby centre points assume a vital part in local area life, keeping up with their main goal to help local area success. 

Teaming up with associations like Past Blue, the Australian Red Cross, and the Native Education Establishment, it attempts to improve emotional wellness, get ready for and answer calamities, and work on youngsters’ proficiency. Development is a critical driver for this association, which continually looks for new strategies to convey fundamental administrations effectively and economically. 

This commitment guarantees the business works such that upholds the country’s development and flourishing. By testing new advancements and systems, it plans to meet the developing necessities of its clients and the local area, accordingly adding to by and large public advancement. The labour force of this substance is different, containing north of 63,000 people joined by a common enthusiasm for further developing lives across Australia. 

They draw in with various interests and foundations yet are aggregately committed to rolling out certain improvements for all Australians. The association additionally accentuates solid organizations with organizations and providers to oversee chances and create esteem, further building up its obligation to the climate and the local area it serves.

Services

Parcel Delivery

  • Offers both regular and express parcel shipping services across Australia, ensuring timely delivery.

Online Shopping Facilitation

  • Manages parcel deliveries for online purchases, enhancing e-commerce experiences.

Customer Service

  • Provides dedicated support through customer service teams to address inquiries and issues.

Account Management

  • Enables the creation and management of MyPost and MyPost Business accounts for tailored services.

Financial Services

  • Facilitates transactions such as identity checks and banking through Post Offices.

Mobile Apps

  • Offers apps with features like parcel tracking, service notifications, and location-based services like Parcel Locker.

Digital Interaction

  • Uses cookies and other technologies to improve user experience on websites and apps.

Marketing and Communication

  • Sends personalized notifications, offers, and service updates via various channels.

International Delivery

  • Manages the sending and receiving of parcels internationally, complying with relevant laws and customs.

Third-Party Transactions

  • Processes transactions on behalf of merchants, banks, and government agencies.

Flat Rate Packaging

  • Provides a range of packaging options with a consistent, flat rate for postage nationwide, simplifying cost estimation.

Discounts for Businesses

  • Offers savings on parcel shipments for MyPost Business account holders, making it more cost-effective for frequent senders.

Online Selling Support

  • Supplies resources and tools to help businesses and individuals sell and ship products globally, supporting e-commerce growth.

Domestic Delivery Updates

  • Provides real-time information on delays, disruptions, and service updates affecting deliveries within Australia.

International Delivery Updates

  • Offers updates on international delivery delays and disruptions to keep customers informed.

Post Office and Retail Updates

  • Share information about disruptions impacting Post Offices, retail outlets, and the online shop, including product recalls and safety notices.

Pricing Updates

  • Informs customers about changes in pricing for mail and delivery services.

Delivery Tracking

  • Offers a comprehensive tracking experience through the AusPost app, allowing customers to manage deliveries on the go.

Core Values of Australia Post

Customer Focus

  • Prioritizes customer needs and strives to enhance customer experience.

Integrity

  • Maintains trust by protecting privacy and ensuring the security of personal information.

Innovation

  • Continuously seeks new ways to improve and deliver services efficiently.

Community Commitment

  • Supports community well-being through partnerships with various organizations.

Inclusivity

  • Embraces diversity within its workforce and in serving the community.

Sustainability

  • Aims to operate in an environmentally sustainable manner to benefit future generations.

Accountability

  • Takes responsibility for its actions and services, ensuring transparency.

Respect

  • Values and respects all individuals, fostering a positive working and customer service environment.

Collaboration

  • Works closely with business partners, suppliers, and the community to achieve common goals.

Customer-Centricity

  • Focuses on delivering excellent customer service and meeting customer needs effectively.

Integrity

  • Upholds strong ethical standards, ensuring transparency and honesty in all operations.

Community Engagement

  • Actively participates in and supports community initiatives and partnerships.

Localised Service Updates

  • Provides updates on delivery services specific to the customer’s local area.

Delivery Options

  • Allows customers to redirect parcels or have them left in a designated safe place.

Notification Preferences

  • Lets customers customize their notification settings to receive updates according to their preferences.