Onsitego Online Order Tracking
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Enter Your Onsitego Service Request Number and Get Online Order Status Information. Real-Time Device Care Monitoring Service.
Customer Service
| Phone Number | 099205 99206 |
| Email Address | [email protected] |
| Address | Skyline Icon, G-3A, 86/92, Andheri-Kurla Road, Chimatpada, Marol, Mumbai, Maharashtra, India |
| Main Website | onsitego.com |
| Also Track | Decathlon Delivery Shipment Tracking |
About Onsitego
Company is a Mumbai-based device care and after-sales services company operating as India’s leading provider of extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company serves over 2.5 crore customers across India through a distribution network spanning more than 10,000 retail stores and major online marketplaces, covering products from over 300 brands. Its registered operational office is located in Marol, Mumbai, from where its customer service, technology, and business operations are centrally managed.
The company was founded on a straightforward observation: while brands excel at manufacturing devices and retailers excel at selling them, the post-purchase ownership experience for customers remains largely neglected and troublesome. Company was established specifically to fill this gap by providing hassle-free, delight-driven repair and maintenance services that transform the device ownership journey for consumers across India. Led by CEO Kunal Mahipal alongside a core leadership team including CSO Gaurav Agarwal, COO Pankaj Pandey, and CTO Rahul Rai, the company has built its reputation around an award-winning customer service model that has earned it the highest Net Promoter Score globally in the after-sales services category.
Their service portfolio covers extended warranty plans, accidental and liquid damage protection, AMC plans for regular device maintenance, and on-demand repair services across all categories of electronic devices and home appliances. Plans are available through retail store partners and online platforms, making them accessible at the point of purchase across the country. The company is backed by prominent investors including Accel, a globally recognized venture capital firm with a portfolio spanning Facebook, Flipkart, Spotify, and Dropbox; IFC, a member of the World Bank Group focused on private sector development in emerging markets; and Zodius, a private equity specialist in early-growth technology-enabled businesses in India.
Customers can track their service requests and order status online using the service request number provided at the time of plan purchase or repair booking. Real-time updates on service progress, technician assignment, repair status, and order fulfillment are accessible through their platform. Complaint registration, service center location assistance, and order history are available through the website and customer care channels without requiring a visit to a physical service center.
Company operates as a device care and after-sales services platform, not a conventional courier or logistics company. Its operational scope covers extended warranty management, damage protection plan administration, appliance and device repair coordination, on-demand technician dispatch, and customer service delivery for electronic and home appliance owners across India. The company’s mission of delivering wow experiences through thoughtful device care plans and responsive service infrastructure continues to define its position as India’s most trusted post-purchase device protection partner.