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Customer Service

Phone Number(612) 405-0000
Email AddressNot Available
Company AddressMINNEAPOLIS/St Paul 5512 Lakeland Ave N Minneapolis, MN 55429
Main Websitehttps://smart-delivery.com/
Also TrackShipkar Express Courier Tracking

Operational Roots

This organisation has operated in the courier and warehousing sector since 1989. They built their foundation across Minneapolis/St. Paul and Dallas/Fort Worth metropolitan areas. Over three decades, they expanded their service scope significantly. Their growth reflects consistent investment in operational capability and workforce development.

Technology Adoption

They use Android handheld devices integrated with high-speed LTE communication technologies. These devices allow field staff to scan barcodes and capture electronic signatures upon completion. Their delivery software pushes instant updates from Dispatch staff to drivers. This system removes unnecessary paperwork and speeds up ground-level operations considerably.

Shipment Visibility Tools

Their GPS tracking tool allows businesses to view package locations through live Google Map Tracking. Customers receive instant email notifications as shipment status changes occur. The Smart Quote tool generates instant price estimates based on service level and distance. These tools give businesses actionable shipment data without requiring manual follow-up.

Order Fulfilment Capabilities

They facilitate pick and pack operations, cross-docking, and customisable warehouse storage solutions. Their 3PL warehouse logistics model helps businesses reduce on-hand inventory levels efficiently. Order fulfilment workflows run from secured facilities with camera security systems. They do not handle freight independently — they act as a logistics efficiency facilitator for businesses.

Smart Delivery

Their same-day courier services operate across ASAP, 2-hour, 4-hour, and standard by 5:00 PM options. Businesses use these timed options for urgent documents, packages, and small to heavy shipments. The organisation does not perform shipping operations itself in a carrier capacity. Their role is to coordinate, track, and report shipment activity across service tiers.

Medical Sector Focus

Their medical courier services cover specimen transport, prescription medication delivery, and medical equipment movement. Drivers carry HIPAA and Bloodborne Pathogen certifications for compliant medical handling. They serve hospitals, clinics, and labs with on-demand and scheduled delivery options. This specialised focus makes them a reliable logistics efficiency partner for healthcare businesses.

Reporting And Accountability

Businesses can access their Smart Login portal to view invoices, shipping history, and live shipment status. They can also print labels, edit address books, and pull detailed shipment reports. This online reporting system keeps all shipment data visible and organised in one place. The portal removes the need for manual record-keeping across multiple carrier channels.

Workforce And Integrity Standards

They recruit entirely on merit, with no preferential treatment applied during hiring. TSA-certified drivers carry photo ID badges and follow strict compliance protocols on every route. Their team’s perseverance and loyalty drive consistent service quality across all locations. This employment approach builds a workforce capable of handling time-sensitive courier delivery with precision.