Franch Express Courier Tracking
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Franch Customer Care
| CITY | Chennai |
| Contact Number | +91 044-66 33 23 33 |
| [email protected] | |
| Head Office | Franch Express Courier Pvt.Ltd, #199, Harriyan Street,C. Pallavaram, Chennai – 600043 |
Main Website Link: https://www.franchexpress.com/
Also Check: OnPoint Express Logistics Tracking
Franch Courier Tracking India
Franch Express Messenger Pvt. Ltd. is one of the main messengers in South India. Having incepted during the year 1987, they have acquired the developing altruism of scores of their esteemed clients over thirty years.
Specialization IN SOUTH INDIA they work through an organization of 9,000 functional areas and 650 branches in the five territories of Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Telangana and Pondicherry, covering every one of the significant business towns and urban communities as well as little towns of the niche and corner of South India, which is their claim to fame.
They have serious areas of strength for an of 250 voyaging delegates, 1000 centre staff and a countless number of conveyance Staff, notwithstanding expertly prepared departmental heads, directors and leaders. Their organization is upheld with 73 Centres in key areas to serve the necessities of the parcel.
The organisation of these centre points in the organization is shared by our Enlisted Office in Chennai, and the Territorial Workplaces at Madurai, Trichy, Coimbatore, Disintegrate, Salem, Bangalore, Hubli, Cochin, Trichur, Palghat, Hyderabad and Vijayawada, Tirupati which are exceptional with current correspondence frameworks and mechanised organisation.
they would give Pickup, conveyance/Return data through the delicate structure given client demand. Their committed URL address for the public is Unit their essential device, which they gather actually from every one of their branches and feed similar in their frameworks multiple times consistently by which forthcoming conveyances are distinguished and moves made for sure-fire conveyance.
Vision and Mission
Industry Leadership
Aspire to be a leader in the courier and logistics industry, setting benchmarks for excellence and reliability.
Customer-Centric Focus
Strive to become the preferred choice for customers in South India by consistently delivering superior courier services.
Regional Specialization
Maintain and enhance their specialization in South India, ensuring comprehensive coverage from major commercial towns to tiny villages.
Technological Advancements
Embrace continuous technological advancements to modernize operations and provide cutting-edge tracking systems for customer convenience.
Customer Satisfaction
Commit to exceeding customer expectations by providing efficient and reliable courier services, and building lasting relationships.
Extensive Network Expansion
Continue to expand the network of serviceable locations and branches, ensuring comprehensive coverage across Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Telangana, and Pondicherry.
Exceptional Team
Foster a strong and dedicated team of travelling representatives, hub staff, delivery staff, departmental heads, managers, and executives.
Efficient Fleet Management
Ensure a well-maintained fleet management system, utilizing a variety of vehicles equipped with GPS tracking for efficient and overnight delivery.
Continuous Improvement
Strive for continuous improvement in services, with a dedicated Research & Development department focusing on upgrading and modernizing the tracking system.
Services
Dedicated Key Account Executive
A designated Key Account Executive will serve as the single point of contact, ensuring personalized and efficient communication for the client.
Daily MIS Reports
Daily Management Information System (MIS) reports, in soft/Excel form, will be provided, offering insights into Pickup/Connection and Delivery/RTO status. These reports will be sent to the specified email address of the client on an incremental basis.
Escalation Matrix
A comprehensive 5-level Escalation Matrix will be provided, outlining the escalation process for any issues that may arise, ensuring swift resolution and client satisfaction.
Track and Trace Facilities
Clients will have access to a Track and Trace link/Website, facilitating real-time monitoring of consignment status for enhanced visibility and control.
Regular Service Level Meetings
Formal meetings for service-level updates will be organized on a monthly or fortnightly basis, providing a platform for constructive discussions and continuous improvement.
Scan Image of POD/DRS
In the event of any issues or disputes related to delivery, clients can request and receive scanned images of the Proof of Delivery (POD) or Delivery Run Sheet (DRS), ensuring transparency and resolution.
FAQs
They specialize in serving the five states of Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Telangana, and Pondicherry, covering major commercial towns to remote villages in South India.
Your dedicated Key Account Executive can be contacted through the provided contact details, ensuring a single point of contact for all your queries and needs.
Yes, they provide a Track and Trace link/Website for clients to monitor the status of their consignments in real time.
You can track the status of your shipment through our online tracking system on their website or contact their customer support with your tracking number.